Frequently Asked Questions
Welcome to our FAQ Page
Yes, we offer free standard worldwide shipping on all orders.
As soon as your order has been fulfilled, you will receive a shipping confirmation email. This email will include a tracking link, which you will then be able to use to track your order. If you have not received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.
We offer returns on all orders within 90 days of delivery, provided the item and its packaging are in good condition. In the unlikely event that you have received a faulty product, we are able to provide either an exchange, or a full refund of the purchase price. If item is damaged after being used we are unable to issue a refund. *Take note of our refund policy page for more detailed information*
If you would like to make a return, please get in contact with our friendly staff by emailing us at firstname.lastname@example.org, or through our contact form.
Short answer, yes you can, but this may be tricky as we ship out orders quickly. We offer immediate order cancellations up to a limit of 12 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request. If we have passed the 12 hour mark the package has already been shipped and unfortunately we are unable to cancel.
We accept all major credit cards such as payments by Visa, Mastercard, and American Express.
Primarily we ship out from Fulfilment Centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.
Our top priority is the health and safety of the warehouse employees and our customers, we have worked with our production and fulfillment facility to ensure social distancing & proper PPE guidelines are followed.
- Because of these measures, we estimate that all domestic orders will be processed and delivered within 3-5 business days.
- Canada residents can expect to receive their orders within 10-15 business days.
- All other applicable countries can expect their orders to arrive within 12-20 business day
- To check the status of your order, please use our Order Tracking Tool -- You will also receive an email with your tracking number as soon as your order has shipped.