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SHIPPING INFO

COVID-19 Shipping Update:

Our top priority is the health and safety of the warehouse employees and our customers, we have worked with our production and fulfillment facility to ensure social distancing & proper PPE guidelines are followed. 

  • Because of these measures, we estimate that all domestic orders will be processed and delivered within 3-5 business days.
  • Canada residents can expect to receive their orders within 10-15 business days.
  • All other applicable countries can expect their orders to arrive within 12-20 business day 
  • To check the status of your order, please use our Order Tracking Tool -- You will also receive an email with your tracking number as soon as your order has shipped. 

IS SHIPPING FREE?

Shipping is free WORLDWIDE on ALL PRODUCTS!

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Please allow 7-15 Business days for your order to be shipped (with up to 20 business days at peak times). Due to the popularity of our offers the average Standard Delivery Time is 7-15 Business days (for most Europe and USA/UK/Canada/Australia). Christmas season is the busiest time of the year, therefore, delivery time frames may increase up to 20 calendar days. 

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. Usually, there are no custom or tax charges, however, there are always rare exceptions.

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Handling times within 1-3 business days. Estimated delivery between 7-12 business days!

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